Shipping policy
🚚 Shipping Policy – FurEase
At FurEase, we know you’re excited to receive your order—and we work hard to deliver it as quickly and smoothly as possible.
📦 Order Processing
All orders are processed within 1–3 business days.
Once your order is confirmed, our team immediately begins preparing it for shipment.
🐾 During peak times, processing may take slightly longer—but we always aim to ship as fast as possible.
🚀 Delivery Time
We proudly ship across Canada & the United States.
Estimated Delivery:
➡️ 8–12 business days
Most orders arrive within this timeframe. In rare cases, shipping may take a bit longer due to external factors beyond our control.
💸 Shipping Cost
FREE Shipping on all orders — no hidden fees, ever.
📍 Track Your Order
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
⚠️ Shipping Delays
While we strive for timely delivery, delays may occur due to:
- High demand periods
- Weather disruptions
- Carrier or customs delays
If your order hasn’t arrived within 15 business days, please contact us—we’ll investigate and assist you right away.
🏠 Address Accuracy
Please ensure your shipping details are correct at checkout.
FurEase is not responsible for orders shipped to incorrectly provided addresses.
📦 Lost or Missing Packages
If your tracking shows “delivered” but you haven’t received your package, please contact us. We’ll do our best to help locate it or find a suitable solution.
💬 Customer Support
Have questions? We’re here to help.
📧 support@furease.com (update if needed)
⏱️ Response time: within 24 hours
❤️ Our Commitment
Your satisfaction matters to us. From order to delivery, we aim to provide a seamless and reliable shopping experience for you and your pets.
🔒 Shop With Confidence
We stand behind our products and service. If there’s ever an issue with your order, our support team is ready to make it right.